Delivery

Delivery Schedule & Information 

***EXPRESS OVERNIGHT DELIVERY AVAILABE FOR ALL OUR GIFTS IN THE BABY BOX COLLECTION, CORPORATE COLLECTION AND BABY CAKE COLLECTION EXCEPT 3 TIER CAKES. ROAD EXPRESS FOR OUR 3 TIER CAKES***

DESPATCH CUT OFF: Please note orders placed BEFORE 1:00pm will be despatched to our couriers the same day for delivery as per the schedule below, otherwise it will be despatched the next business day. Please see below our Standard Road Express & Air Express Delivery Fees.

Important Delivery Information

1. Express Next Business Day delivery is available for metro areas in Australia.
    For this Express service, please select the "Overnight Express" option at check out.
    This will change from the standard rate to the overnight rate of $19.95.  For outside the
    metro region, country and remote areas, please allow an additional 1-2 business days
    for the gift to arrive at the destination. Please note this service is available for our
    entire collection except our 3 tier cakes given the size of the packaging.  Three
    tier cakes are sent with our Road Express Couriers as per table above.
2. Delivery time frame is based on Business Days (i.e Monday to Friday) - our couriers
    do not deliver on weekends or public holidays
3. Standard Delivery time frames above is for metro areas only. Deliveries to country,
    regional or remote areas will take an additional 1-2 business day to arrive.
4. Same day delivery for metro Brisbane is available if order is placed before 11:00am. For 
    areas outside the metro region, delivery will be next business day
5. For hospital deliveries, please ensure the recipient is still a patient based on the time
    frames above and please check the name that has been registered.
6. If the recipient is not home and therefore a signature cannot be obtained, the courier
    will leave the parcel in a safe place, however if the courier deems it unsafe to leave the
    parcel at the destination, a calling card will be left. The recipient can then arrange for
    re-delivery, however please note this will delay delivery. For Express deliveries, if a 
    calling card is left, the parcel may be taken to the nearest post office for collection.
7. If you would like special delivery instructions to be advised to the courier, please state
    this in "Special Instructions" section at check out.
8. Please ensure delivery details are correct to avoid delays. If the address provided is
    incorrect and the parcel is required to be re-delivered, a re-delivery fee of $8.99 may
    be incurred.
9. For remote, country and bulky items - additional cost may apply. We will let you know
    if a surcharge applies and will confirm this with you before sending the gift. Also please
    note as there may be limited courier services in remote, country areas, the gift may be
    required to be onforwarded to Australia Post and delivered to the Local Post Office for
    collection.

Please click on "DELIVERY DETAILS" on the left menu bar for further details regarding our delivery options.

Ordering from Baby Gift Box is easy!

Orders can be made on-line, by phone, email or by fax. Please refer below.

ON-LINE

The easiest way to order is to order on-line. For immediate payment and processing, you can shop and order on-line using our secure ordering system. Baby Gift Box has aligned with Australia's leading payment gateway eWAY to provide you, our customer, with a secure on-line shopping experience. Our site is 128 bit encrypted to provide a safe and secure gateway for your transactions, enabling you to shop with total peace of mind.

BY PHONE

Feel free to call us and one of our friendly staff will be more than happy to assist you with your order and accept your credit card details over the phone.

Opening hours:   9:00am-4:00pm (EST)
Opening days:    Monday - Friday
Office number:    (07) 3139 1159
International:       617 3139 1159

BY EMAIL

For assistance with your tailored requests please email sales@babygiftbox.com.au. We are more than happy to assist you with any special request, however small or large, so feel free to email us with your requirements. If your email is received during business hours, we will respond on the same business day, otherwise we will contact you the next business day. Please remember to leave a contact phone number in your e-mail.

BY FAX

We also accept orders by fax. To assist the process, please print and fax back the form below to:

Facsimile:     (07) 3399 1796
International: 617 3399 1796

If your fax is received during normal business hours, you will receive an e-mail on the same business day confirming your purchase. Outside business hours an e-mail confirmation will be sent the next business day.

For Single Orders please click on this form

For Multiple Orders to the same address please click on this form


OVERSEAS CUSTOMERS

We welcome orders from customers overseas for delivery within Australia.  Simply fill in the billing details with your offshore address, however when requested to enter a "State" select "Other".  You can add the State in the Country input field (e.g California US or London UK)

MULTIPLE ORDERS

For multiple orders with different delivery addresses,we ask that you please complete each transaction separately as this will assist with obtaining the necessary billing, delivery and personal messages for each gift box. For multiple orders to the same address, ordering is easy with our multiple orders fax form (please see form above).

PAYMENT METHODS

For your shopping convenience we accept the following payment:

Credit Card:            Visa, Mastercard, Amex and Diners Club

Direct Deposit*:       Deposits can be made to:
Account Name:       Baby Gift Box
BSB Number:          114879
Account Number:   482106413

Currency: Prices are all quoted in Australian Dollars and include GST. Pricing is subject to change at any time at the discretion of Baby Gift Box.

Dispatch: Orders will be dispatched when payment in full has been received.

*Please note to pay via direct deposit please place your order and on check out select direct deposit. You will receive an email confirmation with your order number. Please quote this number as reference when making the funds transfer. Once the transfer is complete, please email sales@babygiftbox.com.au with the confirmation receipt of your deposit and your gift will be dispatched.